Privacy Policy

1. Information We Collect

We collect information in the following ways:

Information You Provide

• Account registration information (name, email, company, phone)
• Business data you enter (customers, vehicles, repair orders, estimates, invoices, parts)
• Payment information (processed securely by Stripe — we do not store card numbers)
• Communications with our support team
• Survey responses and feedback

Information Collected Automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, screen resolution)
• Usage patterns and feature interactions within the application
• Cookies and similar tracking technologies

Information from Third Parties

• Payment processors (Stripe) for billing and fraud prevention
• NHTSA for VIN decoding services
• QuickBooks integration data when you connect your account

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the TruckOps Pro platform
• Process payments and manage your subscription
• Send transactional emails (invoices, estimates, notifications to your customers)
• Provide customer support and respond to inquiries
• Send product updates, maintenance notifications, and security alerts
• Analyze usage to improve features and fix bugs
• Comply with legal obligations
• Detect and prevent fraud, abuse, or security incidents

We do not sell your personal data to third parties. We do not use your business data (customer records, invoices, etc.) for any purpose other than providing the Service.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Help us understand how the application is used
• Preference cookies: Remember your settings and preferences

You can configure your browser to reject cookies, though some features may not function properly without them.

4. Data Sharing & Disclosure

We may share your information with:

• Service providers: Trusted vendors who help us operate the platform (hosting, email delivery, payment processing, analytics) under confidentiality agreements
• Your customers: When you send invoices, estimates, or portal invites through the platform
• Legal authorities: When required by law, court order, or to protect rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), encryption at rest for sensitive data, access controls and authentication, regular security audits, and secure data centers. While we take reasonable precautions, no system is 100% secure. You should use strong, unique passwords and report any suspected unauthorized access immediately.

6. Data Retention

We retain your data for as long as your account is active. After account termination, we retain data for 90 days to allow for recovery, then permanently delete it unless required to retain it by law. Archived records (invoices, estimates) may be retained in accordance with applicable accounting and tax regulations.

7. Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time
• Restrict processing: Object to certain uses of your data

To exercise these rights, contact us at info@truckopspro.io.

8. Children's Privacy

TruckOps Pro is a business-to-business platform not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to delete personal information, and the right to non-discrimination for exercising your rights. We do not sell personal information. To submit a CCPA request, contact us at info@truckopspro.io.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notice at least 14 days before changes take effect. Continued use of the Service after the effective date constitutes acceptance.

11. Contact Us

For privacy-related inquiries: